Collection and Use of Personal Information
While using IntrCity app, we would collect & store following information:
Email Addresses We automatically read & collect your email addresses available on your phone. We need email addresses to send you email for train ticket status updates, invoices & other communications. This email address is transferred and stored securely on IntrCity and RailYatri servers. We do not share this with any third parties.
Phone Number We collect phone number only when you explicitly give it to us. This is needed to call you for completing our services such as serving food on train,sending m-tickets. Phone Number is also needed for unique identity to help us give you RY cash in your IntrCity closed wallet within the app. This phone number is transferred and stored securely on IntrCity and RailYatri servers.
SMS or Message Logs We may store your train ticket SMS on our server to notify you with train ticket status changes or to inform you about other services for your travel.
Device ID We may store your device id such as IMEI number to help us uniquely identify you.This is needed as many users carry more than one devices to access IntrCity app
GPS location & City We may track your current GPS location & city to offer you personalized travel related news & information such as buses , trains, hospitals around your location.
Device Make,operator name We collect device type for you to optimise certain features for your device type
Network type We may collect this information as few network types behave differently during train travel in India.
Operating System Version Code & Version Name We may collect operating system version name & version code to optimize certain features for your OS version
App Version code and app version name We may collect app version code and app version name to help support you better.
The above information may also be used for internal analysis on our users' demographics, interests, and behavior patterns to help us better understand, protect and serve our users.This information is analysed on an aggregated basis. None of this information is shared with any third parties & may be periodically deleted from our servers when not needed.
You can visit the Site without revealing any personal information. However, once you register yourself to avail our services, you will be sharing your personal information with us. This helps us provide you a safe and customized experience on our site. We may automatically track certain information about you based upon your behavior on our Site.
If you choose to transact on the Site or the IntrCity App, we may collect information about your transaction behavior, such as your mobile number, billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.
Information Sharing and Disclosure
User-Provided train related Information
When you search for a specific train, station or any such travel information using the app, we may collect certain metadata (i.e when it was searched, how many times it was searched etc.).
How We Share Your Information
Non-Personally Identifiable Information
We use third-party advertising companies to serve ads when you visit our Site. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Unfortunately, no data transmission over the Internet can be considered 100% secure.
However, we use industry-standard SSL-encryption to protect data transmissions.
We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.
We may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of this Site after any such amendments signifies your acceptance thereof.
Grievance Officer In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below - Mr. Swapnil Tripathi, Indorailbus Travel Private Limited, A-5,6,7 1st Floor, Amco Tower, Amaltash Marg, A Block, Sector 9, Noida 201301 U.P., India Email: firstname.lastname@example.org.