Privacy Policy

1. Introduction:

We appreciate and value the trust that you have placed on us. Our privacy policy demonstrates our commitment to the privacy of the users for our website i.e. www.intrcity.com and mobile application. Collectively, the IntrCity website and mobile application are referred to as the “Portals”. Please read the following to learn more about our privacy policy and how we treat personally identifiable information collected from our visitors and users.

Please note that by visiting the platform you agree to be bound by the terms and conditions of this Privacy Policy which is a legally binding agreement between you and IndoRailBus Travel Private Limited, the owner of the platform ("Company"). If you do not agree, we advise you not to use or access the platform. By mere use or access of the platform, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

2. What does the Privacy Policy Covers:

This section shall be construed as the Privacy Policy of IntrCity with respect to handling and dealing of personal information or sensitive information of its passengers. This policy complies with applicable data protection laws, including the Information Technology Act, 2000 and reflects the Company’s commitment to the principles, obligations, and user rights set out under the Digital Personal Data Protection Act, 2023 (“DPDP Act”). By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our platforms.

3. Collection and Use of Personal Information:

While using IntrCity platforms, we would collect and store your personal data and information such as name, gender, age, e-mail addresses and mobile phone numbers, dietary preferences, purchase history, transactional history, operating and app system version code & version name etc. for the purpose of providing better services and targeted advertisement or for the provision of any lawful purpose connected with the functions or activities of the platforms.

The above information may also be used for internal analysis on our users' demographics, interests, and behavior patterns to help us better understand, protect and serve our users. This information is analysed on an aggregated basis.

You can visit the platform without revealing any personal information. However, once you register yourself to avail our services, you will be sharing your personal information with us. This helps us provide you a safe and customized experience on our platform. We may automatically track certain information about you based upon your behavior on our platform.

For users accessing our platform, the information collected may include the source URL, destination URL, your operating system, device, browser information and your IP address. We use data collection devices such as "cookies" on certain pages of the platform to help analyze our web page flow, measure promotional effectiveness and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the platform that are placed by third parties. We do not control the use of cookies by third parties.

4. Information Sharing and Disclosure:

Please note that the data shared with IntrCity shall be primarily processed in India and such other jurisdictions where a third party engaged by IntrCity may process the data on its behalf.

By agreeing to this policy, you are providing IntrCity with your explicit consent to process your personal information for the purpose(s) defined in this policy. By using the platform, you agree and consent to IntrCity to collect and store your personal data and information and also share your personal data with any third party, agents, affiliates etc. for provision and facilitation of the desired booking. We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers). IntrCity may disclose your personal information if required to do so by law or summon or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our rights or property. All passwords are stored in an encrypted form.

If we transfer your personal information to third parties for purposes stated under this Privacy Policy, we will use best endeavors to put in place appropriate controls and safeguards to ensure that your personal information is kept accurate, adequately protected and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis and is stored for no longer than is absolutely necessary. We are committed to protecting your personal information in our custody. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your personal information in line with our policies.

When you grant permission to access your contacts list, we allow you to conveniently add passengers phone number directly from your phone's contact list. The contact information accessed from your device will be used for sending journey-related updates, other promotional updates and will be securely stored on IntrCity's server. Your contacts are never shared or used for purposes beyond providing the intended functionality. You can revoke this permission at any time through your device settings.

5. Non-Personally Identifiable Information:

IntrCity may allow third-party advertising networks and service providers to display advertisements on the platform and on third-party website and services. These third parties may use technologies such as cookies, web beacons, scripts, or similar technologies to collect certain information about your interaction with the Platform, including device information, browser type, and IP address, in order to measure the effectiveness of advertisements and to provide advertisements that may be relevant to you.

Any processing of personal data by such third-party service providers will be carried out on the basis of your consent, where required, and in accordance with applicable law, including the DPDP Act. The Company does not share your personal data with third-party advertisers except as permitted under applicable law or with your consent.

Please note that where you interact with or respond to an advertisement, the relevant advertiser may independently collect or process information in accordance with its own privacy practices. The Company does not control the data handling practices of such third parties, and users are encouraged to review the privacy policies of those advertisers for further information.

By accessing or using the platform and its services, you acknowledge and consent to the collection, processing, storage and use of location services on your device, location information, real-time data. Such information may be collected and processed by us to operate the platform and to support the delivery of its services. We may analyze, aggregate, and anonymize such information, so that it does not identify any individual user. The aggregated or anonymized data may be used for purposes including providing and improving the services, enabling real-time features, enhancing service accuracy, conducting analytics and research, marketing purposes, personalizing user experience, displaying advertisements, and complying with applicable legal obligations.

IntrCity may also share or make available such aggregated or anonymized information with third-party service providers, partners, analytics providers, or other third parties for the purpose of further analysis, research, service enhancement, or other legitimate business purposes, provided that the information shared does not constitute personally identifiable information and cannot reasonably be used to identify any individual user.

6. Data Retention:

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services on the platform, complying with applicable legal, regulatory, tax, or accounting requirements, and resolving disputes. Personal data will be deleted or anonymized once it is no longer required for such purposes, in accordance with applicable laws, including the DPDP Act.

7. Security Practices and Data Protection Measures:

The Company implements reasonable technical and organizational security measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include appropriate administrative, technical, and physical safeguards to ensure the confidentiality and integrity of personal data. The Company periodically reviews and updates its security practices in line with applicable laws and industry standards. In the event that you report or become aware of any personal data breach relating to your personal data, the Company will address and manage such incidents in accordance with applicable law, including the requirements under the DPDP Act.

8. User Rights under DPDP Act:

In accordance with the DPDP Act, users of the platform have the following rights regarding their personal data:

Access to Information: Users may request a summary of the personal data processed by the Company and information regarding the processing of such data.
Correction and Erasure: Users may request correction, updating, or erasure of inaccurate, incomplete, or outdated personal data, subject to applicable legal requirements.
Withdrawal of Consent: Where personal data is processed based on consent, users may withdraw such consent at any time. Withdrawal may affect the availability of certain services that rely on such data.
Grievance Redressal: Users may raise concerns regarding the processing of their personal data by contacting the Company’s designated grievance officer.
Right to Nominate: Users may nominate another individual to exercise their rights under applicable data protection laws in the event of death or incapacity.

The user can exercise the above-mentioned rights by contacting our grievance officer at [email protected].

9. Security:

1. Unfortunately, no data transmission over the Internet can be considered 100% secure.
2. However we use industry-standard SSL-encryption to protect data transmissions.
3. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

10. Changes to this Privacy Policy:

We reserve the right to revise the Privacy Policy from time to time to suit various legal, tax, business and customer requirements. If we make any significant changes to our privacy policies and procedures, we will endeavor to intimate you of such changes by prominently displaying the same on the website.

Further, changes to this Privacy Policy are effective when they are posted on the platforms. Your continued use of the website after we make any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

11. Contact Us:

If you have any queries regarding the processing or use of the information provided by you, or in relation to IntrCity’s Privacy Policy, you may contact us at the details provided below.

Name: Shahzeb Laeeq

Designation: Grievance Redressal Officer

Address: Amco Tower, GF Plot No. A – 5 to 7, Sector - 9, Noida, Uttar Pradesh – 201301

Email id: [email protected]